With the stumbles towards progress in Perth’s own town management, it’s very encouraging to see leaps and bounds be made in other areas through harnessing Customer Relationship Management.

Some towns simply fail to thrive because of their economic insignificance and conditions such as high unemployment rates, or simply because they don’t have the appeal as a place to settle, live, and raise a family. A collection of small issues such as vandalism, poor trash collection, roadkill, and street gangs can quickly turn a good neighborhood into a hostile environment. The Borough of Newham in greater London, England is well aware of this, and is also why they took advantage of Microsoft Dynamics CRM to help transform itself for the better.

To combat these non-emergency issues as well as make Newham more welcoming towards new residents, the small, yet densely populated borough, has designed two apps based on Dynamics CRM. The first is the Love Newham app for Windows Phone, which gives citizens the ability to report any neighborhood issues and have the city council deal with the issues on the same day. The system works by sending resident-generated reports directly to a social workers in-vehicle tablet. Action can then be immediately taken.

The second app is the My Newham web app, which was designed to let residents easily manage government related activities online. So if they wanted to register property, vote, register their children for school, or pay for parking tickets for example, they now have a quick and efficient way to do so.

This is just a couple of the ways in which apps based on Microsoft Dynamics can actually make a real difference to people’s livelihood. And to make the customer relationship management platform accessible to even more businesses and government around the world, Microsoft expanded the availability of CRM Online Perth to 17 new markets earlier this year.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.