CRM Program solutions are an integral part of the sales, promotion and customer support of most organisations. Today, CRM Program dwells far further than these functions to manage all business requirements. Choosing which solution is right for your company is not simple and often companies compare different CRM offerings. of the major CRM program applications on the market today are Microsoft Dynamics vs Salesforce.

There was a time with these CRM software applications the choice was more black and white. You either looked at software deployed in-house (Microsoft Dynamics CRM) v the software-as-a-service model (Salesforce).

Now that Microsoft has moved in to the cloud with their program as a service model & Salesforce now has a development platform with its “Force” offering your options are now blurred.

Salesforce was founded in 1999 with a vision to generate an on-demand information management service that would replace traditional enterprise application know-how. Salesforce calls itself “the enterprise cloud-computing company”. Sales Cloud and Service Cloud are Salesforce applications for sales and customer support. Their approach to the cloud computing deployment model has led to them developing the salesforce cloud platform that allows developers and users to build business applications on top of the Salesforce offering.

Microsoft CRM, Microsoft team with giant resources was designed with a long-term vision that will permit Customers to make use of CRM with multiple Microsoft products & select deployment options to meet organisational needs.

Choice & Flexibility

With a multitenant CRM solution, Microsoft Dynamics CRM offers any number of deployment options, depending on your needs. On-demand & partner-hosted models are obtainable for Microsoft Dynamic CRM. If your deployment requirements modify so can also your CRM application deployment options as each deployment option is built on the same modern architecture & knowledge model.

Ease of Use

Microsoft Dynamics CRM is designed for simple user adoption because of its similarity & compatibility with Microsoft Office & Outlook. Basically put, it is designed to minimize the necessity for training, reduce application switching, & produce high productivity. With the launch of Microsoft CRM five or 2011 its release name), Office 2010 & SharePoint 2010 the GUI (interface) between the product suites becomes similar in look & feel. This provides users with an simple to learn experience & greater chance of user uptake.

Salesforce graphical interface is modern & ought to be simple to make use of for most users. The integration to Microsoft Outlook & Office is reported as strong as Dynamics CRM for MS Excel & Outlook. Those using Google Mail will find Salesforce to their liking.

Salesforce Perth & Dynamics CRM have similar modules including sales force automation, customer support & support, promotion automation, document management, contract management, product catalogue management & reports. Although each module for each product has its strengths & weaknesses side by side you require to evaluate each application module against your business requirements (& not user likeability).

Visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 9325 4505.