Microsoft is the world leader in Customer Relationship Management (CRM) for good reasons. For thing, Microsoft CRM Services enable your sales staff to manage customer relations as part of Microsoft Outlook – in other words, with program your employees already know how to make use of. All of your customers’ knowledge and communications – emails, contact knowledge, appointments, and tasks – are in place, so that your sales reps can do sales and not waste their time with administration. Microsoft Outlook is already the leading customer communication tool worldwide. What Microsoft Dynamics CRM does is extend Microsoft Outlook’s reach by making it a tool for managing all customers’ knowledge – lead knowledge, sales call knowledge, marketing pitches, and so on – together in central place which your marketing and sales staff can access instantly from anywhere there is an Web connection.

Customers form the core of every business. It is customers who drive the business and take it to the next level of success. Customer Resource Management (CRM) development is a common strategy, adopted by enterprises, to manage and maintain the company’s interactions with its customers and sales prospect for the current and future reference.

In the period of enterprise automation, CRM plays an very vital role synchronizing business processes such as sales activities often for promotion, customer support & technical support. In terms of proprietary solutions for enhancing business capabilities, what else can be better than MS CRM architecture?

Microsoft CRM solutions offer a range of processes that enterprise can automate in order to gain benefits keeping in mind every nuance of a client. Features such as sales force automation, help table, products, vendors, sales quotes, orders, invoices, reports & security management among others help accomplish the heights of unprecedented services, fast conversion of leads & maintain transparency throughout the domain.

Among several new features, the top-rated ones are as follows:

New Business Intelligence Functionality: Now monitoring business performance is simple as users can quickly configure multiple dashboards. Dashboards can be set up for individual or shared use, and can include advanced charts with intelligence to navigate knowledge, and unleash new business or project insights.

Tight integration with MS Office: MS CRM application development provides seamless, out-of-the-box integration with new office 2010 contextual ribbon for Microsoft Dynamics CRM online and Microsoft Dynamics CRM browser clients. The new release allows CRM to take full advantage of native outlook functionality.

Advanced User Personalization: Microsoft CRM solutions permit users to configure or personalize their workspace to meet specific roles and information needs. It lets the user set default panel and tab that displays information, each time they launch the Microsoft CRM. Users can control the workspace view and records appearing in the lists, and can generate a consolidated and personalized dashboard.

Customizing and Sharing: Proficient MS CRM developer can personalize the CRM application as per the enterprise require, and the latest Microsoft CRM architecture makes the provision to save customizations and share them with others. A custom-made solution will have version numbering, relationships with entities and other parts, and security features based on user roles.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at visit:  http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 9325 4505.