Microsoft Dynamics vs Salesforce – crmperth

An extended agreement between CloudCraze and Salesforce

crmperth — Tue, 06 Sep 2016 09:28:50 +0000

Just the other day, CloudCraze revealed an early extension of the OEM agreement it made with salesforce.com six years ago. The agreement aimed at delivering CloudCraze, an e-commerce enterprise originally built on a platform known as Salesforce1 Platform. The management extended the agreement to enable CloudCraze to combine Salesforce Solutions Perth important in the delivery of enterprise e-commerce, and complete collaboration with customer community. The extension therefore boosts client relationship and help CloudCraze conduct its CRM effectively. Customer Relationship Management Basics, CRM, calls for collective responsibility to cater for all types of clients.

How CloudCraze Works

Since the year 2009, CloudCraze continues to deliver enterprise e-commerce implementation based on Salesforce1 Platform. By doing so, leaders from fields such as media, medical, life sciences, manufacturing, software, and user packaged products industries all benefit from CloudCraze. The expansion of CloudCraze now enhances customer collaboration and relationship thereby adding to its list of advantages.

The move also creates an engaged experience to online clients. According to Andrew Witherspoon, the Executive vice President at Cloud Craze, the experience CloudCraze offers attracts B2B and B2C customers as well. He added that inclusion of additional Sales force Community Cloud would allow clients to license a single solution that engages clients and maximizes returns on investments.

Future Projections

Bill Loumpouridis, the Founder of CloudCraze says that the company is proud to work with salesforce. He also said that CloudCraze aims at building a Cloud ecommerce platform of the years to come. Bill added that the replacement of Hybris, Demandware, Microsoft, IBM, and ATG would expand Salesforce Perth ecommerce further, as well as Customer Engagement Commerce. As the management at CloudCraze continues to expand operations, it also continues to enable its clients to develop better relationship with clients from all over world in a bid to achieve CRM. Remember that clients go for services that address their specific needs and if the management provides such services, the relationship with clients grows.

Conclusive Remarks

Of all the products developed originally on the Salesforce 1 Platform, CloudCraze stands as the first proven enterprise-class. CloudCraze does deliver the reliability as well as the scalability of saleforce. In addition, CloudCraze shares data and other processes with the available CRM deployments. Deployment of CRM requires collective responsibility so that enterprises can address issues raised by clients.

If you would like to know how you can improve your Customer Relationship Management Strategy Perth, processes and CRM Software and are interested in working with CRM Consultants Perth that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit: http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

CRM Solutions – Customer Relationship Management Perth

crmperth — Mon, 21 Dec 2015 10:13:57 +0000

More and more we see the acronym CRM being bandied about in the business press, CRM or Customer Relationship Management is a hot topic. In the field, consultants have been asked what the difference between CRM and Customer Service. From a purely semantic point of view – customer service could be defined as something which you do ‘to’ your customers, whereas Customer Relationship Management Perth is what an organisation must do ‘with’ its customers.

With the stumbles towards progress in Perth’s own town management, it’s very encouraging to see leaps and bounds be made in other areas through harnessing Customer Relationship Management.

Some towns simply fail to thrive because of their economic insignificance and conditions such as high unemployment rates, or simply because they don’t have the appeal as a place to settle, live, and raise a family. A collection of small issues such as vandalism, poor trash collection, roadkill, and street gangs can quickly turn a good neighborhood into a hostile environment. The Borough of Newham in greater London, England is well aware of this, and is also why they took advantage of Microsoft Dynamics CRM to help transform itself for the better.

To combat these non-emergency issues as well as make Newham more welcoming towards new residents, the small, yet densely populated borough, has designed two apps based on Dynamics CRM. The first is the Love Newham app for Windows Phone, which gives citizens the ability to report any neighborhood issues and have the city council deal with the issues on the same day. The system works by sending resident-generated reports directly to a social workers in-vehicle tablet. Action can then be immediately taken.

“…Love Newham, a mobile app which citizens can use to report non-emergency problems in their neighborhood.“From trash collection to downed trees to vandalism, citizens can report the problem through the app and get a response in minutes and a quick resolution, usually the same day” – Kirsten Edmondson Wolfe, Microsoft’s Global Industry Director for the Public Sector.

The second app is the My Newham web app, which was designed to let residents easily manage government related activities online. So if they wanted to register property, vote, register their children for school, or pay for parking tickets for example, they now have a quick and efficient way to do so.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

CRM 2015 Preview – Microsoft Dynamics

crmperth — Mon, 06 Jul 2015 10:29:42 +0000

Microsoft Dynamics is preparing for the launch of CRM 2015 which includes some significant enhancements and introduces new functionality. This article is a summary of the newest improvements.

Dynamics CRM 2015 enhancements provide solutions that deliver amazing customer experiences throughout the entire marketing and sales cycles.

With investments into 5 key business areas, the improvements touch many aspects of business process with valuable increases in efficiency.

Marketing Improvements
Marketing now owns more of the of the customer journey than ever before, so they must engage customers in new and meaningful ways. Improved visibility in tracking campaigns allows insights into real-time impacts of marketing efforts. Specific functional improvements are summarized below. Please refer to the Microsoft Dynamics CRM 2015 Release Preview Guide for more details.

Multi-Channel Marketing
Email Editor
Integrated Social Listening
Campaign Management Console
Sales Collaboration
B2B Marketing
Marketing Resource Management
Internal Process Automation
Geographical Expansion

Sales Improvements

Guided Sales Process
Product Families
Sales Hierarchies
CRM for tablet enhancements

Customer Service
Companies can connect their customers to the right answers to their service inquiries at the right time, via their channel of choice across web, social, chat, mobile and phone.

Case Management

Social Tools
Social has changed the way people engage, communicate and make decisions. Companies need social tools to be a part of the decision making process.

Microsoft Social Listening

Platform Tools
Powerful tools allow you to tailor Microsoft Dynamics CRM to meet your unique business requirements.

Search
Synchronize more types of information between CRM and Outlook or Exchange

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit: http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.

Who Wants to be More Productive?

crmperth — Sat, 04 Jul 2015 05:26:18 +0000

I think it is safe to say we are all looking for ways to make ourselves and our businesses more productive. There are some common situations that contribute to how productive we are. What does productivity look like to you?

Would your business run more efficiently if…

You had access to customer information using your basic business tools like Outlook.
Your business processes were managed through the automation of tasks and workflows
Your staff used standard online communication tools regardless of where they are in the world
Your software programs talk to each other so you can get it all done in one place

Sound too good to be true?

Through the Microsoft Productivity Suite, your business gains access to the tools that can have a significant impact on efficiency. The following tools can improve productivity for your business.

Office 365, provides the full Office Suite of tools that you can access from any device, anywhere. Also includes Lync, a powerful online communication platform for messaging, video call and screen sharing amongst all users.
CRM Online, for centralized Customer Relationship Management (or whatever you manage) across your whole business.
SharePoint / One Drive for Business, for document management and sharing. Integrates with other Microsoft products for greater visibility, search-ability and usability of your information.
Power BI, to analyse your data and more informed business decisions.

If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at Visit: http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 6102 7284.